GCB Kasoa Branches

GHANA Commercial Bank (GCB) has inaugurated two new branches at Kasoa as part of its strategy to maintain its leadership position in the banking industry.
The two branches are the Kasoa market branch and the Kasoa main branch adjacent to the Kasoa Health Centre on the Accra-Winneba road.
The GCB Area Manager for the Accra Zone, Mrs Akua Akuete-Gogo, said the board and management of GCB found it expedient to open the two new branches at Kasoa considering Kasoa’s expanding population.
She said she believed that the two new branches would be able to meet the needs and services of Kasoa’s expanding population in the next few years, adding that the bank’s intention was to give its numerous customers the best of banking services.
The Deputy Managing Director of Operations of GCB, Mr Samuel Sarpong, for his part, said the management of the bank was upgrading its hardware and software as part of its strategy to maintain the leading position in the banking industry.
He said that was to ensure that their system could deal with the capacity and speed at which services were being provided for their valued customers and to bring banking services to their doorstep.
In line with that transformation, he noted that the bank now refers to its divisional branches as Retail Banking Divisions where the managers, including the front-liners, were all under intensive training to efficiently equip them with cutting edge customer care services.
He revealed that the bank had appointed a Customer Service Manager who would deal with all pertinent issues bordering on customer care services.
He added that the management of the bank had begun refurbishing all of its old branches and outlined other initiatives in order to achieve its transformation goal.